Insurance in the Digital Age: An Assessment of the Skills and Competencies Needed in the Technology, Innovation and Digitalization Process (TIDP)
Abstract views: 85
/ 
PDF downloads: 58
DOI:
https://doi.org/10.5281/zenodo.10826395Keywords:
Digital Age, Digital Insurance, Digital TransformationAbstract
The aim of this study is to evaluate the skills and competencies needed in the insurance industry in the triangle of technology, innovation and digitalization and to offer tips that all stakeholders, especially insurance businesses, on the digital transformation journey can use and benefit from. This study aims to examine the effects of digital transformation on the insurance industry and to make an evaluation on the skills needed in the insurance profession in the process of technology, innovation and digitalization. The main research question of the study is “What digital knowledge and skills are needed in the insurance profession in the digital age?” It was determined as. The scope of the study is limited to the insurance sector in Turkey. A qualitative research method was used in the study. In order to understand the effects of technology, innovation and digitalization processes on the insurance sector, secondary data in the relevant domestic and foreign literature was studied. By conducting document, document and content analysis, digital transformation in the insurance sector in Turkey and its effects on insurance professional knowledge, skills and competencies were evaluated. In the study, it was tried to determine the skills and competencies required to successfully perform the insurance profession in the technology, innovation and digitalization process in Turkey. On the other hand, it has been determined that the professional standards in practice in Turkey cannot adequately meet this need in the current situation. It is expected that this study will make significant contributions to the determination and change of the skills and competencies of personnel working in the insurance sector in the process of technology, innovation and digitalization.
References
Akkor, D.G., Ozyuksel, S., 2020. The effects of new technologies on the insurance sector: a proposition for underwriting qualifications for the future. Eurasian Journal of Business and Management, 8(1): 36-50.
Akpınar, Ö.D., Gökhan, D.I., 2009. Türk sigorta sektöründe rekabet gücü ve yapısal analiz. Marmara Üniversitesi, Finansal Araştırmalar ve Çalışmalar Dergisi, 773.
Akpınar, Ö., 2018. Sigorta sektöründe müşteri ilişkileri yönetimi ve uygulamaları. Finansal Araştırmalar ve Çalışmalar Dergisi, 10(18): 1-19.
Apdillah, D., Panjaitan, K., Stefanny, N.T.P., Surbakti, F.A., 2022. The global competition ın the digital society 5.0 era: the challenges of the younger generation. Journal of Humanities, Social Sciences and Business (JHSSB), 1(3): 75-80.
Armstrong, C., 2021. Key methods used in qualitative document analysis. OSF Preprints, 1: 9.
Blumberg, B., Cooper, D., Schindler, P., 2014. EBOOK: Business Research Methods. McGraw Hill.
Bohnert, A., Fritzsche, A., Gregor, S., 2019. Digital agendas in the insurance industry: the importance of comprehensive approaches. The Geneva Papers on Risk and Insurance-Issues and Practice, 44: 1-19.
Bouée, C.E., Schaible, S., 2015. The Digital Transformation of Industry. Roland Berger Strategy Consultant/BDI, Munich.
Braun, V., Clarke, V., 2006. Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2): 77-101.
Chalkiadaki, A., 2018. A systematic literature review of 21st Century Skills and competencies in primary education. International Journal of Instruction, 11(3): 1-16.
Chetty, K., Aneja, U., Mishra, V., Gcora, N., Josie, J., 2018. Bridging the digital divide in the G20: skills for the new age. Economics, 12(1): 20180024.
Dalkılıç, N., Gülcemal, M.E., 2022. Sigorta harcamaları ve gayri safi yurt içi hasıla değişkenlerinin sigorta pazar payına etkisi. İşletme Araştırmaları Dergisi, 14(1): 449–464.
Deloitte, 2015. Non-financial reporting. (https://www2.deloitte.com/content/dam/Deloitte/lv/Documents/strategy/Non-financial_reporting_2015.pdf), (Erişim Tarihi: 22.10.2023).
Deloitte, 2017. Trends, D.G.H.C. Rewriting the rules for the digital age. Deloitte Development LLC.
Eckert, C., Osterrieder, K., 2020. How Digitalization Affects Insurance Companies: Overview and Use Cases of Digital Technologies. Zeitschrift fur die gesamte Versiche- rungswissenschaft (Erganzungsband zur Jahrestagung).
Eisner, E.W., 1991. The Enlightened Eye: Qualitative Inquiry and the Enhancement of Educational Practice. Toronto: Collier Macmillan Canada.
Ellström, P.E., 1997. The many meanings of occupational competence and qualification. Journal of European Industrial Training, 21(6/7): 266-273.
Eling, M., Lehmann, M., 2018. The impact of digitalization on the insurance value chain and the insurability of risks. The Geneva papers on risk and insurance-issues and practice, 43: 359-396.
Fau, S., Moreau, Y., 2018. Managing tomorrow’s digital skills-what conclusions can we draw from international comparative indicators? (https://repositorio.minedu.gob.pe/handle/20.500.12799/5754), (Erişim Tarihi: 10.10.2023).
Fischer, C., 2006. Research Methods for Psychologists: Introduction through Empirical Studies. USA, Elsevier Inc.
Hagel, J., Brown, S., Davison, L., 2009. The Big Shift: Measuring the forces of change, Harvard Business Review.
Kırkbeşoğlu, E., Erman, Ü., Kahraman, E.D., 2021. Türkiye’de sigorta acentelerinin niteliksel derecelendirmesine yönelik bir araştırma. Bankacılık ve Sigortacılık Araştırmaları Dergisi, (15): 13-31.
Klink, M.V.D., Boon, J., 2002. The investigation of competencies within professional domains. Human Resource Development International, 5(4): 411-424.
Kramaric, T.P., 2020. The ımpact of digitalization on croatian listed companies corporate performance measured with Tobin’s Q. In: T.
Kovacevic, I. Akrap (Eds.), AD Plastik Group. University of Split University Department of Professional Studies.
Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., Roig-Tierno, N., 2021. Digital transformation: An overview of the current state of the art of research. Sage Open, 11(3): 21582440211047576.
MYK, 2024. Mesleki Yeterlilik Kurumu, (https://portal.myk.gov.tr/index.php?option=com_meslek_std_taslak&view=taslak_listesi_yeni&msd=2), (Erişim Tarihi: 20.10.2023).
MYK, 2024. Mesleki Yeterlilik Kurumu, MYK Standart No: 13UMS0296-4 Rev 00, Sigorta Acentesi Teknik Personeli (Seviye 4) Erişim Tarihi: 20.02.2024
MYK, 2024. Mesleki Yeterlilik Kurumu, MYK Standart No: 13UMS0299-5 Rev 00, Sigorta Şirketi Teknik Personeli (Seviye 5) Erişim Tarihi: 20.11.2023
Niraula, P., Kautish, S., 2019. Study of the digital transformation adoption in the insurance sector of Nepal. LBEF Research Journal of Science, Technology and Management, 1(1): 43-60.
Norqvist, L., 2018. Analysis of the digital transformation of society and its impact on young people’s lives. In Connecting the dots: Young People, Social Inclusion and Digitalisation, Tallinn, Estonia.
Pauch, D., Bera, A., 2022. Digitization in the insurance sector–challenges in the face of the Covid-19 pandemic. Procedia Computer Science, 207: 1677-1684.
Peter, M.K., Kraft, C., Lindeque, J., 2020. Strategic action fields of digital transformation: an exploration of the strategic action fields of Swiss SMEs and large enterprises, Journal of Strategy and Management, 13(1): 160-180.
R.G., 2023. Resmi Gazete, RG., 5544/21.09.2006 Erişim Tarihi: 20.10.2023
R.G., 2023. Resmi Gazete, RG., 29/5/2013-28661 Erişim Tarihi: 25.10.2023.
Robotham, D., Jubb, R., 1996. Competences: measuring the unmeasurable. Management Development Review, 9(5): 25-29.
Sandblad, A., 2023. On professional skill in the age of digital technology. AI & Society, 1-9.
Scott, L.C., 2015. The futures of learning 2: What kind of learning for the 21st century?
(http://repositorio.minedu.gob.pe/handle/20.500.12799/3709), (Erişim Tarihi: 20.11.2023).
Susanto, A., 2022. Digital transformation of the insurance industry: the potential of insurance technology (insurtech) in Indonesia. Journal of Humanities, Social Sciences and Business, 2(1): 54-62.
Schwab, K., 2016. The Fourth Industrial Revolution (World Economic Forum). (Erişim Tarihi: 16.11.2023).
TSB, 2024. Türkiye Sigorta Birliği, (https://tsb.org.tr/tr/sigorta-verileri-ve-mali-tablolar ), (Erişim Tarihi: 12.1.2023).
Uyun, A., Sekarhati, D.K.S., Amastini, F., Nefiratika, A., Shihab, M.R., Ranti, B., 2020. Implication of InsurTech to Implementation IT Decision Domain Perspective: The Case Study of Insurance XYZ. 2020 6th International Conference on Computing Engineering and Design (ICCED), 1-6.
Vial, G., 2019. Understanding digital transformation: a review and a research agenda. Journal of Strategic Information Systems, 28(2), 118-144.
Voogt, J., Roblin, N.P., 2010. 21st Century Skills (Discussion Paper). Enschede: University of Twente. (Erişim Tarihi: 19.11.2023).
Westerman, G., Calmejane, C., Bonnet, D., Ferraris, P., McAfee, A., 2011. Digital transformation: A roadmap for billion-dollar organizations. MIT Center for Digital Business and Capgemini Consulting, 1-68.
White, M., 2012. Digital workplaces: Vision and reality. Business Information Review, 29(4): 205-214.
Winterton, J., Delamare-Le Deist, F., Stringfellow, E., 2006. Typology of knowledge, skills and competences: clarification of the concept and prototype (Vol. 64). Luxembourg: Office for Official Publications of the European Communities.
Xu, M., David, J.M., Kim, S.H., 2018. The fourth industrial revolution: Opportunities and challenges. International Journal of Financial Research, 9(2): 90-95.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 MAS Journal of Applied Sciences
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The journal is licensed under a 